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August 25, 2019

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To Sir/Madam

Re: Enough with the marketing, give me a bank that doesn’t overcharge.

I write to inform you of what my expectations are in relation to the banking fees charged by your bank.

Firstly, I would like to see fees on your products and services lowered to reflect the actual cost of providing the product or service plus a reasonable margin which contributes to your profit.

Furthermore, as a consumer, I have the right to be properly informed of ALL fees and charges prior to becoming a customer. I wish to have fees and charges explained to me in a transparent fashion by way of a list or table that clearly spells out all fees and charges. If I’m speaking with one of your staff members, I would like the staff member to explain all the potential fees I could be charged in plain English and without me having to specifically request full disclosure of all fees.

Lastly, efforts made by your staff to inform customers how to reduce or eliminate fees that are charged by your bank would be well received.

I hope the bank appreciates the time I have taken to let it know how I believe it can improve customer satisfaction. Please show this appreciation by implementing the above suggestions.


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